CMMI Institute

CMMI Partners

Our Partners are licensed to deliver authentic services through highly trained and certified individuals.

Our Commitment to Quality

We are committed to value-centered behaviors that ensure our decision-making is driven by the best interest of those adopting CMMI. Our efforts at ISACA are enabled by our culture of quality realized through our purpose and promise.

Our Purpose and Promise

The ISACA community is guided by our Purpose and Promise, which defines the essence of who we are and what we do. Our Purpose is the reason we exist—to help business technology professionals and their enterprises around the world realize the positive potential of technology. Our Promise is how we, as an organization and as individuals, deliver on our Purpose: inspiring confidence that enables innovation through technology. Our work, and the work of the professional community we support, has never been more important.

Quality Pages

  • Policies


    View CMMI Quality Policies here.

    View Policies
  • Appeals


    Learn about the CMMI audit appeals process and submit an appeal request here.

    Learn More
  • Complaints


    Submit a complaint regarding misconduct or a violation of the Code of Professional Conduct here.

    Learn More
  • Tips


    View CMMI Quality Tips here.

    View Tips

Appraisal Review

Shown below is a report of the average time in days from appraisal submission to first response by a member of the Quality Performance team and average time from appraisal submission to review completion. This report is updated weekly to provide our Partners with transparency into the current appraisal queue. You can change the view at using the page arrows at the bottom of the embedded chart.

Ethics and Compliance

ISACA is dedicated to upholding the standard of excellence by establishing and communicating guidelines and expectations for our work and the licensed work of our Partners and certified professionals.

  • Code of Professional Conduct for Licensed Services

    The Code of Professional Conduct (CoPC) defines appropriate standards of professional conduct for ISACA employees, certified individuals, certification candidates, and Partners. All organizations and individuals who provide our products or services must agree to uphold the standards outlined in the CoPC by acting with honesty, integrity, and fairness, and without actual or apparent conflict of interest. To learn more about the CoPC and commit to the CoPC, submit your request here.

  • Reporting Code of Professional Conduct Violations

    Your concerns about ethical behavior and quality are important to us. If you are aware of illegal, unethical, or quality-compromising behavior, please report it immediately to the Ethics and Compliance office by submitting your request here.

  • Conflict of Interest

    A Conflict of Interest is when two or more competing priorities, loyalties, or commitments compromise ISACA employees’, Certified Individuals’ and Licensed Partners’ objectivity. ISACA is interested in helping you to manage conflicts of interest. If you have a real or perceived conflict of interest you can seek Preventive Clarification or submit a Conflict of Interest Disclosure.

    Preventive Clarification
    When considering taking an action that might be construed as a conflict of interest or other Code of Professional Conduct violation, ask for clarification by submitting your request here.

    Conflict of Interest Disclosure
    When a situation involving a conflict of interest is inherent or cannot be avoided, disclose the conflict to the affected parties by submitting your request here for a Conflict of Interest Disclosure form. 

  • Certification Agreement

    ISACA grants certifications to individuals who demonstrate proficiency in a specific set of skills, abilities and knowledge relative to a particular technology area. Visit the Certifications page for more information about all of our Certifications.

    This Certification Program Agreement (“Agreement”) is an agreement between individuals who are seeking certification, or who have earned certification, from ISACA. The terms and conditions of this Agreement apply to (a) any ISACA CMMI Certifications or Authorizations that individuals may have attained, and (b) an individual’s participation in ISACA's CMMI Certification Program, including access and use of any CMMI  Certification Program benefit, CMMI Certification Credential, or any CMMI Certification Logo that is made available as part of the Program. For more information about the Certification Program Agreement, please submit your request here.

  • Intellectual Property

    ISACA respects the intellectual property (IP) rights of others and endeavors to comply with all applicable US laws regarding intellectual property. We have posted this Intellectual Property Statement to inform you of our practices regarding the intellectual property found on our websites. All writings, works of authorship, technology, inventions, discoveries, ideas and other work product of any nature that are created, prepared, produced, authored, edited, amended, conceived or reduced to practice by ISACA employees individually or jointly with others during their term of employment by ISACA, regardless of where the work is performed or whose equipment or other resources are used, are the intellectual property of ISACA. ISACA is the sole and exclusive property owner of all work products. ISACA manages “Intellectual Property Rights” through Partner Licensing, Professional Certifications, and requests for Permission to use or reference such IP; see Permission below.

    Working with ISACA

    All work done in collaboration with independent contractors and volunteers, that results in creating work products consisting of copyrightable subject matter, is “work made for hire” as defined in the Copyright Act of 1976 (17 U.S.C. § 101), and such copyrights are therefore owned by ISACA.

    If you wish to collaborate with ISACA, please contact [email protected], to learn how projects are managed.

  • Permission

    If you wish to use the ISACA name, intellectual property, trademarks, logos, or service marks that are associated with CMMI or ISACA, you must obtain written permission from ISACA. You may seek permission by submitting a Permission Request Form.